Refund policy

You can request a full refund within 30 days of your order date, for any Premium plan — monthly, annual or lifetime. You do not need to give a reason.

Refunds are returned to the original payment method. Processing usually takes 3–5 business days, depending on your bank.

Payments are processed by Paddle, our Merchant of Record. Request a refund in one of two ways:

• Go to paddle.net and look up your order with the email you used at checkout.
• Or email support@bookedbeautiful.com with your order details and we will arrange it with Paddle for you.

Paddle's own policy is available at paddle.com/legal/refund-policy.

You can cancel a monthly or annual subscription at any time from your account page. You keep access to Premium until the end of the period you already paid for, and you are not billed again.

Cancelling on its own is not a refund request. If you also want your money back and you are within the 30-day window, follow the steps above.

Nothing in this policy limits your rights under EU and Portuguese consumer law, including the 14-day right of withdrawal for distance contracts. Our 30-day guarantee is offered on top of those rights.